Terms of Service

Crowfly is a location-aware scheduling and booking platform for mobile service providers. The service is offered in tiers:

• Free tier. A limited offering for providers who want to maintain a basic business listing and be discoverable by AI agents and search tools via Crowfly's MCP endpoint. The free tier does not include the booking, scheduling, or notification functionality and is provided "as is" with no service-level commitment. We may change, limit, or discontinue the free tier at any time.
• Paid tiers (Basic, Standard, and Pro). Paid subscriptions unlock the booking platform — appointment scheduling, drive-time and route awareness, customer management, SMS and email notifications, the embeddable booking widget, and additional features that vary by plan. Current plans, features, and prices are listed on our pricing page.

You must be at least 18 years old and able to form a binding contract to use Crowfly. You agree to provide accurate, current, and complete information when registering and to keep it updated. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us at [email protected] promptly if you suspect unauthorized access to your account.

You agree to use Crowfly lawfully and in good faith. You may not:

• Violate any applicable law, regulation, or third-party right;
• Send unsolicited marketing, spam, or deceptive communications through Crowfly's email or SMS features;
• Attempt to gain unauthorized access to Crowfly or to other users' accounts or data;
• Interfere with, disrupt, or place an unreasonable load on the service or its infrastructure;
• Reverse-engineer, decompile, or scrape the platform except to the extent expressly permitted by law;
• Use Crowfly to impersonate another person or misrepresent your business.

This section applies to the paid tier. The free tier is provided without charge and may be changed or discontinued at any time.

Subscriptions. Paid plans are offered as described during signup or on our pricing page, billed in advance on a monthly or annual cycle through our payment processor (Stripe). Your subscription automatically renews at the end of each billing period until you cancel.

Cancellation. You may cancel your subscription at any time from your account settings. On cancellation, your subscription remains active through the end of the current billing period; you will not be charged again.

Refunds. Subscription fees are generally non-refundable and we do not provide prorated refunds for mid-period cancellation. As a limited exception, first-time subscribers may request a full refund within 30 days of their first charge by emailing [email protected].

Price changes. We may change subscription pricing with at least 30 days' notice before the change applies to your account. If you do not agree to the new price, you may cancel before it takes effect.

Failed payments. If a payment fails, we will retry according to Stripe's default schedule. Continued failure may result in suspension or downgrade of your account.

Taxes. Prices exclude applicable taxes. You are responsible for any sales, use, VAT, or similar taxes arising from your subscription, unless we are required by law to collect them.

You retain ownership of all data you create, upload, or collect through Crowfly, including customer information, booking records, schedule data, messages, and business information ("Provider Data"). You grant Crowfly a limited, non-exclusive license to host, process, and transmit Provider Data solely to operate and improve the service.

You represent and warrant that you have the right to collect and share any Provider Data you put into Crowfly — including your customers' contact information — and that you have obtained any consents your customers' jurisdictions require.

Role of the parties. For purposes of applicable data protection laws, you are the data controller of your customers' personal information; Crowfly acts as a data processor on your behalf.

Export and deletion. You may request export or deletion of your Provider Data at any time by contacting [email protected]. On termination of your account, we will retain Provider Data for a reasonable export window (at least 30 days) before it is deleted, except where law requires longer retention (see our Privacy Policy, Section 7).

Crowfly sends email and SMS notifications — booking confirmations, reminders, on-my-way messages, and other operational communications — to your customers on your behalf.

Transactional SMS. When you add a customer's phone number to Crowfly, you represent that the customer has consented to receive transactional SMS about their bookings. For numbers you add directly — rather than captured through the booking widget — Crowfly will send a one-time confirmation message and will not send further SMS to that number until the customer replies to confirm.

Marketing SMS. Marketing SMS — including promotional offers, review requests, and re-engagement messages — will only be sent to customers who have expressly opted in. If you tick the marketing-consent box in the provider dashboard on a customer's behalf (for example, because the customer gave you written consent offline), you represent that the customer has given you prior express written consent to receive marketing SMS from your business through Crowfly.

Your responsibility. You are solely responsible for ensuring that any phone number you supply, and any marketing-consent attestation you make in the dashboard, reflects valid consent under the Telephone Consumer Protection Act ("TCPA") and any other applicable law. You agree to indemnify Crowfly under Section 12 for claims arising from numbers, email addresses, or marketing attestations you supplied without valid consent.

Customer opt-out. Crowfly honors STOP, UNSUBSCRIBE, and equivalent opt-out replies automatically across all providers using Crowfly, and you will not attempt to override a customer's opt-out through the platform.

Crowfly, including its software, designs, trademarks, and documentation, is owned by Upstairs Office Studio, LLC and its licensors and is protected by intellectual property laws. Your use of Crowfly does not grant you ownership of any of the foregoing. You may use Crowfly's brand assets (logo, name) only in accordance with any brand guidelines we provide or with our prior written consent.

If you send us suggestions, ideas, or feedback about Crowfly, you grant us a perpetual, worldwide, royalty-free license to use them for any purpose without obligation or compensation to you. You do not waive any rights in your Provider Data by sending feedback.

CROWFLY IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that the service will meet your business requirements, that drive-time estimates or availability calculations will be accurate in all circumstances, or that third-party services we integrate with (including Google Maps, Stripe, Twilio, Resend, and authentication providers) will be available. Some jurisdictions do not allow certain warranty exclusions; in those jurisdictions the exclusions above apply to the fullest extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWFLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF CROWFLY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Crowfly's total cumulative liability to you for all claims arising out of or relating to these terms or the service will not exceed the greater of (a) the fees you paid us in the 12 months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD $100.00). This limitation applies regardless of the theory of liability and even if a limited remedy fails of its essential purpose.

You agree to defend, indemnify, and hold harmless Crowfly and its affiliates, officers, and employees from and against any claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of Crowfly;
• Provider Data you upload or share through the service, including any claim that Provider Data infringes or violates a third party's rights;
• SMS, email, or other communications sent through Crowfly based on a phone number, email address, or consent attestation you supplied, including claims under the TCPA, CAN-SPAM Act, or comparable laws; and
• Your breach of these terms or any applicable law.

These terms apply while you have a Crowfly account. You may terminate at any time by cancelling your subscription (if any) and deleting your account. We may suspend or terminate your account at any time for breach of these terms, suspected fraud, risk to the platform, or if legally required. On termination, your right to use Crowfly ceases; Provider Data remains available for export for at least 30 days, after which it may be deleted. Sections 6, 8–12, 15, and 16 survive termination of these terms.

We may revise these terms from time to time. For material changes, we will provide at least 30 days' notice by email or through the product before the changes take effect. Your continued use of Crowfly after a change takes effect constitutes acceptance of the revised terms. If you do not agree to the changes, you may terminate your account before they take effect.

These terms are governed by the laws of the State of Indiana, United States, without regard to conflict-of-laws rules. You and Crowfly agree that any dispute arising out of or relating to these terms or the service will be brought exclusively in the state or federal courts located in Marion County, Indiana, and each party consents to the personal jurisdiction of those courts.

EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS.

Assignment. You may not assign these terms or any rights under them without our consent. We may assign them in connection with a merger, acquisition, or sale of assets on notice to you.

Severability. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Entire agreement. These terms, together with our Privacy Policy and any signed order forms, constitute the entire agreement between you and Crowfly regarding the service and supersede any prior agreements on that subject.

Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including natural disasters, war, network outages, or acts of government.

Notices. Notices to you will be sent to the email address on your account. Notices to Crowfly must be sent to [email protected] with a copy to: Upstairs Office Studio, LLC, 508 Lincoln St, Indianapolis, IN 46203, United States.

Crowfly is operated by Upstairs Office Studio, LLC. If you have questions about these terms, contact us at:

Upstairs Office Studio, LLC
508 Lincoln St
Indianapolis, IN 46203
United States
[email protected]